"Waiting times at walk in clinic shocking"

About: Queen Elizabeth Hospital (Gateshead)

I was very disappointed when I visited a&e yesterday while we were seen to fairly quickly my husband had a X-ray taken and was sent over to the walk in clinic we waited 3 hours before been seen to there was a long gap before people were attened to and some walked out why are you referred after having a x ray would it not be better to be attened at a&e some people had x rays and had to join a line twice why the long wait better organisation needed

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Response from Queen Elizabeth Hospital

We're so sorry to hear that you've had a disappointing experience at the hospital. We'd like to look more into what went wrong and how we can improve the experience for future patients. You can contact our PALS (patient advice and liaison service) team if you would like us to look into this further for you on 0800 953 0667 or pals@ghnt.nhs.uk

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