"Exceeded my expectations"

About: Musgrove Park Hospital

I am writing to say how grateful I am for the treatment I received during my stay at Musgrove Park Hospital from Tuesday 1st July to Thursday 3rd July for Appendicitis. I was transported to the hospital on the morning of Tuesday 1st July via ambulance. The paramedics who cared for me on this journey were punctual, caring and considerate and I cannot fault the care they gave me. I certainly felt in safe hands on my journey to the hospital. Upon arriving at A&E I was promptly seen by a nurse who was extremely efficient, professional and caring, ensuring I was as comfortable as possible and reassuring me. The Dr who also came to see me in A&E was also very professional and was able to clearly explain what he thought was causing my pain and what might be done about it- very helpful when you’re feeling quite worried about what is going on with your body! Later on that day, I was transferred to Ward 2 in the Old Building, and again received outstanding care from the nurses on this ward. The care and compassion they demonstrated really did help to make me feel better. I was very apprehensive about the prospect of staying overnight, but their professionalism certainly helped put me and my family at ease. On the afternoon of Wednesday 2nd I was taken to the anaesthetics room ready to undergo surgery. At this point I felt extremely nervous, but one of the anaesthetists very gently held my hand to reassure me while I fell asleep and I cannot tell you how much this meant to me; such a seemingly small gesture has a big impact when you’re feeling so vulnerable! When I came out of surgery I was transferred to Barrington ward and once again received exceptional care from the nurses on this ward until I was discharged on Thursday morning. We are constantly hearing horror stories about the care people receive on the NHS and I know this makes many people extremely apprehensive about going into hospital, and it is a real shame that the NHS as a whole is being ‘tarred with the same brush’ when there are nurses and Drs like the ones I had- they were excellent! I can honestly say I could not be more happy with the care I received at Musgrove. I am only sorry I cannot remember all of the names of those who treated me, but I would appreciate it very much if you could pass my thanks onto the necessary departments. Many thanks, Chloe

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Response from Musgrove Park Hospital

Thank you very much indeed for taking the time to write to give praise to the staff who cared for you at Musgrove Park Hospital. It is always a pleasure to receive commendations such as yours and I thank you for your kind comments which I will pass on to the staff who were involved in your care; positive feedback is much appreciated. I do hope this finds you making a good recovery. Lucille Hoose. PALS & Complaints Lead

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