"Good Hope Hospital Ward 8"

About: Good Hope Hospital / Elderly medicine

(as a relative),

My Father is currently in Ward 8 at Good Hope Hospital. Today is Saturday 12th July.

I want to start by saying that some of the staff have been very kind and caring. Unfortunately not everything is what I would hope to find:

1) There have been a pair of discarded surgical gloves on the stairs since Wednesday 9th July. What has happened to the spread of infection and the need for cleanliness?

2) On Thursday we arrived to find my Dad moaning in pain having been left sitting on a bed pan. Nobody knew who had put it there or how long it had been there.

3) Today we arrive to find my father sitting in a pool of faeces. He was very distressed and said he had been asking and asking for a bed pan.

4) One of the staff on the ward was chewing gum and rolling it over the end of her tongue for all to see whilst walking through the ward.

5) The ward is a mess.

I find myself beginning to understand the "No Hope" nickname of the hospital

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Responses

Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

Dear Scared 452

I was concerned to read your post and I am very sorry that we have let down your Dad. What you have described is not acceptable and not the standard of service we strive to provide.

I would be very grateful if you could ring me to discuss your experience -my telephone number is 0121 424 9664.

kind regards

Ann Marie

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Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust We are preparing to make a change

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Dear Scared 452

I can see that Ann-Marie has responded to your post. I share her concerns & obviously echo the apology.

Please make yourself known to Ann-Marie or me ASAP - we will take action tomorrow regarding both the care of your father & the staff / environment on Ward 8.

Regards

Richard

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Response from Ann-Marie Riley, Head Nurse, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Ann-Marie Riley

dear Scared 452

Many thanks for getting in touch.

I have met with the ward manager today and we have updated your mother on key actions the ward will take to prevent a reoccurence of your experience and ensure that lessons are learned.

If you have any further issues you want to discuss then please do ring me on my mobile number.

Kind regards

Ann Marie

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