"Amazing Care on Level 9"

About: Royal Alexandra Children's Hospital

We arrived at A&E with our 9 week old son Kyrani, he was sleepy and spiking a temperature of 38.1 which kept going high and low despite giving him a small dose of paracetamol as we were advised to do so by his dr following his immunisations the previous week. He was examined and had bloodtests and a lumbar puncture done to rule out meningitis which came back that he did indeed have meningitis. He was admitted to level 9 where we were introduced to a nurse for the night then in the day we had another and a student nurse who were there immediatly in one push of a button or if they heard him crying. They treated him with great caution and brilliant care, so did a senior nurse who looked after us at night. The night staff even looked after him for a while so i could rest for a little while. The student nurse was amazing, always followed correct hygiene measures and chatted with me when i felt upset and looked after my son if i needed to wash or make a drink. I will always recommend the services to anyone i know that are in need. Thank you staff at RACH.

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Responses

Response from Royal Alexandra Children's Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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