"The good things outweighed the bad"

About: Tameside General Hospital / Ear, Nose and Throat Tameside General Hospital / Gastroenterology

(as the patient),

I have used the outpatient services at Tameside General Hospital, Greater Manchester quite a lot this year specifically, Colo-rectal and ENT.

The organisation i.e. waiting to be called, staff treatment, explanations, in fact the whole experience has been excellent. I would like to especially bring to attention, The Hearing Centre. Nothing too much trouble, ease of getting an appt (this is done direct with them) helpfulness of staff, all top rate, and radiography ( I had a barium enema, not the most easy procedure). The 2 members of staff who did it were wonderful, there was no embarrassment, we laughed through it all. I think their names were Linda and something like Jaff (sorry if this is wrong).

Mrs Sue Wilson should be congratulated on the management of her department.

On a negative note, the appointment system has been dreadful. Big delay in getting an urgent referral to start with. The worst thing was arriving for an appt, to be told it had been cancelled, then getting a letter a few days later dated 20th, telling me my appt for 18th had been cancelled, getting another letter a few days after that dated 10th, telling me it had been cancelled. It was about the 24th by then!

Good things and bad, the good things outweighed the bad!

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for posting these comments and bringing these to my attention. We constantly strive to ensure that the patients journey from start to finish is as smooth as possible I am glad you were treated well in all these areas. I am sorry that the booking systems for your appointment was not the same, I have passed these comments onto the manager of appointment bookings in order for your concerns to be addressed.

Thank you again

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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