"The good things outweighed the bad"
About: Tameside General Hospital / Ear, Nose and Throat Tameside General Hospital Ear, Nose and Throat OL6 9RW Tameside General Hospital / Gastroenterology Tameside General Hospital Gastroenterology OL6 9RW
Posted by prettytilly (as ),
I have used the outpatient services at Tameside General Hospital, Greater Manchester quite a lot this year specifically, Colo-rectal and ENT.
The organisation i.e. waiting to be called, staff treatment, explanations, in fact the whole experience has been excellent. I would like to especially bring to attention, The Hearing Centre. Nothing too much trouble, ease of getting an appt (this is done direct with them) helpfulness of staff, all top rate, and radiography ( I had a barium enema, not the most easy procedure). The 2 members of staff who did it were wonderful, there was no embarrassment, we laughed through it all. I think their names were Linda and something like Jaff (sorry if this is wrong).
Mrs Sue Wilson should be congratulated on the management of her department.
On a negative note, the appointment system has been dreadful. Big delay in getting an urgent referral to start with. The worst thing was arriving for an appt, to be told it had been cancelled, then getting a letter a few days later dated 20th, telling me my appt for 18th had been cancelled, getting another letter a few days after that dated 10th, telling me it had been cancelled. It was about the 24th by then!
Good things and bad, the good things outweighed the bad!