"Problems with surgical appliance fitting at Trafford General"

About: Trafford General Hospital

(as a staff member posting for a patient/service user),

I’ve been going to get surgical appliances from Trafford General over the last few years. I’ve got cerebal palsey and have footwear developed for me there. Overall, I’ve had very good experiences at Trafford and Altrincham hospitals. But, after getting some new footwear fiited at Trafford General two years ago, my left foot became very painful and I realised something wasn’t right. The boot felt too tight. I went to see my GP who took an x ray and said I had a stress fracture in that foot. This was a result of the way the boot had been fitted at Trafford General and staff at the hospital admitted that it had not been built up properly on the left.

The ongoing effects of this mistake are that one of my legs has become weaker and the other stronger, causing mobility problems for me. As a result, I became depressed.

Everything else at Trafford General has been good, except for this. I’m under the knee clinic there and it’s very good, they’re keeping an eye on me and giving me injections.

I’ve also had physiotherapy at Trafford General, that’s group physiotherapy as well as individual physiotherapy and that’s been brilliant.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your feedback regarding the support you have received from Trafford and Altrincham Hospital’s over the last few years in relation to surgical appliances and physiotherapy. It was very kind of you to write and share your positive feedback which reflects the hard work and dedication of our staff.

We are however very sorry to learn that your experience with regards to receiving new footwear was not as positive as we would hope and would welcome the opportunity to discuss your concerns with you further. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

It is difficult to respond to all the posts in a comprehensive way often because of a lack of detailed information, therefore if you would like to discuss your comments with us in more detail, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust