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Main entrance staff were very ...

Story from nhs.uk

"Main entrance staff were very ..."

About: North Tyneside General Hospital

(as the patient),

What I liked

Main entrance staff were very polite and showed me where I needed to be.

What could be improved

I took time out of work to attended my appointment of which I was early for, but I was still made to wait for 15 mins past my appointed time whilst 5 members of medical staff (from the same department) chatted nearby about what they were doing at the weekend! This is not acceptable and would not happen in a private company where people are made accountable for their actions and productivity. I have nothing but respect for the medical profession and have had positive experiences in the past. I hope I do not have to visit this department again.

Anything else?

It also appears that they have lost the results for my test.

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Responses

Response from North Tyneside General Hospital 15 years ago
North Tyneside General Hospital

Submitted on 24/03/2009 at 11:36
Published on nhs.uk on 26/03/2009 at 04:12

I was very sorry to hear the experiences you had at North Tyneside General Hospital which were posted on the NHS choices website. If you would like to write to the Trust about your concerns a full investigation will be undertaken and a formal response will be sent to you. To make a formal complaint please contact the Complaints Department (address below)

Complaints Department

Northumbria Healthcare NHS Foundation Trust

Cobalt Business Park

Unit 7/8

Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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