"Appointment letter arrived after the appointment!"

About: Worcestershire Royal Hospital

I have been petrified waiting for the results of a thyroid biopsy; postman hands me the appointment envelope at 11am 7/7/14 I open it to find my appointment is for 10 am 7/7/14?! I contact ENT to be told the earliest next appointment is another two weeks 21/7/7! I called my GP who was compassionate and caring and shared my results with me immediately. My results are not good but I feel a whole lot less anxious knowing them.

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Responses

Response from Worcestershire Royal Hospital

Thank you for your comments; Im sorry to hear of the issue with your appointment letter and apologise for the delay in this acknowledgement. If you would like to discuss this with us, please email us at patientservices.dept@worcsacute.nhs.uk

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