I went in to the QE last week for a scheduled/planned operation which I had waited for since receiving results last year. After waiting 4 hrs in the admissions ward for my operation and having had all the preliminary post operative assessments and procedures, I was finally told by someone's admin minion that my operation was to be cancelled and offered no future date at that time my operation has now been reschedule by the surgeon and ops manager , had I not been proactive at the time involving the whole team and chased up myself at the time I would have not received any revised date or assurance I found the secretary to my consultant to have been most helpful with the senior surgeons help and approval, at he time my wife and i were upset&dissatisfied.the clinical admin of the hospital leaves a lot to be desired - the clinical staff just want to get the jobs done
"Operation cancelled last minute"
About: Queen Elizabeth Hospital Birmingham Queen Elizabeth Hospital Birmingham Birmingham B15 2WB
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Queen Elizabeth Hospital Birmingham