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Hats off to everyone concerned.

Posted By davykay

"Hats off to everyone concerned."

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Cardiology

(as the patient),

Having had my first treatment of Chemotherapy I was conscious of watching for any side effects due to treatment. 6 days after treatment I experienced difficulty breathing and was admitted to Crosshouse Hospital A and E for treatment, and eventually placed in Coronary care to monitor my heartbeat. The outcome was that I had a murmur at my heart which needed treated by medication to continue my course of Chemotherapy.

My comment and story is that during my admittance in July I was treated with first class respect and care by all the staff from the A and E right to the staff in Ward 4 F who looked after until I was discharged. I have nothing but true respect and admiration for the staff during my stay, hats off to everyone concerned, you are a credit to your profession.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/07/2014 at 09:01
Published on Care Opinion at 10:58

picture of Eunice Goodwin

Dear davykay,

Thank you so much for sharing your story. I am sure it was bad enough needing Chemotherapy and then on top of that to find out you had a heart murmur, but isn’t it strange how something good comes out of something not so good? (The cloud and the silver lining again!).

It is also great that you can now go ahead and have your Chemotherapy. I will be very happy to pass this to everyone concerned so they can share your thanks and I hope you keep well throughout the remainder of your Chemotherapy.

Best wishes,

Eunice

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Update posted by davykay (the patient)

Dear Eunice

Thank you for replying yo my story, it would be nice if the staff concerned were aware of the of the praise they so richly deserve.

davykay

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 14/07/2014 at 16:54
Published on Care Opinion at 17:02

picture of Eunice Goodwin

Dear davykay,

Thank you again. I have passed the link to your story to the managers responsible for these areas and asked them to make sure that all concerned receive the praise you so rightly say is deserved. I have also passed it to the charge nurse in ward 4F. Passing on thanks and praise is one of the very satisfying parts of being privileged enough to communicate with people via Patient Opinion.

Thank you, take care

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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