"Dislocated shoulder relocated - Job done !!!"

About: Royal Albert Edward Infirmary

At lunchtime 4th July 2014 , I tripped at work and ended up in casualty with a dislocated shoulder. After booking in, whilst in the waiting room, i had to ask one of the nurses for help as i was in unbearable pain. I was quickly seen and taken through to X ray and then a cubicle. After 2 unsuccessful attempts to relocate my shoulder i was taken to Aspull ward to wait to go to theatre later that night. This didn't happen til 930 the next morning due to a young child being admitted with more severe injuries than me. At all times i was informed of what was going on and treated with respect and care. I was finally discharged at 6pm on friday night. I'd like to say a big thank you to all staff involved in my brief stay.

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Response from Royal Albert Edward Infirmary

Thank you for your posting and sharing your patient experience at Royal Albert Edward Infirmary. We were pleased to note that communication with you was of the highest standard and that our 'Always Events' were adhered to, in particular; Always show patients and their families the level of respect you would expect for yourself or your family; and Always keep patients informed of their care in a way that they can understand and is acceptable. I will ensure that your kind comments are shared with the areas you have mentioned. Kind regards

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