"Regarding Sleep clinic team- by Melanie"
About: West Middlesex University Hospital West Middlesex University Hospital Isleworth TW7 6AF
Posted by Melanie
The sleep technician and the receptionist were very helpful, professional and polite. I also like the self check in terminals. However my review is based on contacting relevant staff for an enquiry? When your staff are on a holiday or on sick leave why can't you have an automated message with a suitable contact number or diverted to another person? Unfortunately I was in urgent need to make other arrangements regarding my appointment with the sleep clinic. The numbers I was diverted to prompt me to leave messages. Unfortunately nobody returned my calls for one week? I eventually spoke to the team and that particular week the sleep technician was on holiday and the secretary was sick and that is why I didn't receive a call! That is not the fault of your staff but the fault of your system and organisation as you didn't provide cover! The impression I got after several Un-returned messages was unprofessional and your hospital does not care about their patients as simple phone messages are not returned!