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Unbelievably good service at Solihull Breast Clinic

Posted By Susan W

"Unbelievably good service at Solihull Breast Clinic "

About: Solihull Hospital / Breast surgery

(as the patient),

Saw my GP with a breast lump. My appointment came through for 9 days later, which I thought was very quick.

I arrived for my 2. 20 pm appointment and saw Specialist Breast Care Nurse Claire with her S/N Carrie almost immediately. Both introduced themselves and were absolutely lovely, professional and caring and also reassuring. Sent for mammogram and hardly any wait - very professional mammographers. Went for ultrasound - bit of a wait but it was obvious the person in front of me was extremely ill so no-one should mind waiting in that instance. Fabulous Doctor Tom, Consultant Radiologist and his most welcoming assistant put me at ease. He talked me through the whole investigation and was so kind, informative and reassuring.

Back to See Claire again for aspiration and discharge. They were apologetic for the wait I had in ultrasound but this was NOT a problem for me - it was a great service and surely much better to get a 'One-Stop'serivce on the day.

I was so nervous about attending but could not have been better treated in Harley Street! Please pass on all my congratulations and thanks to the entire Breast Clinic staff at Solihull Hospital. You are providing an unbelievably good service and we are lucky to have this in Solihull. Thank you

My best wishes to you all

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Responses

Response from Solihull Hospital 9 years ago
Solihull Hospital

Submitted on 21/04/2015 at 13:16
Published on nhs.uk on 22/04/2015 at 01:01

Dear Madam, Thank you so much for taking the time to post your feedback regarding your recent attendance at Solihull Hospital, as I can appreciate that it must have been a very anxious time for you. The Breast Care Team do provide an excellent specialised service, supporting patients and their families at such difficult times and it is lovely to receive such positive feedback. I also note your kind comments regarding the Radiology Department. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team. Best wishes Patient Services Team.

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