"Day Case Unit"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
I attended the day case unit for surgery on both feet. Staff were fine and they did the basic job although they did not seem particularly willing or interested to speak to patients and were more concerned with chatting about themselves, a fancy dress night out, a child's imminent birthday than deal with a lady in a bed nearby who was physically disabled and in some discomfort. The department was clean and organised. My own operation was one of the last to be completed and I waited for five and a half hours before being taken to theatre, but all was relatively efficient after this point. On discharge the nurse literally raced through the information, seemingly in a desperate rush for me to go home as day surgery was coming to a close and subsequently did not provide me with a sick note even though I had specified in a conversation pre-surgery that this was needed. I then telephoned the department on 5 separate occasions to enquire about the sicknote. The last telephone conversation I had, I was told that it was in the post. This was on Thursday 25th June (8 days after surgery), Today is the 8th of July and I am still waiting.... I had to see my GP for a replacement sick note and when one is not mobile, or able to drive this is not something I really relished having to organise.