"A ‘Heartfelt’ Thank You to the NHS"

About: Chorley & South Ribble Hospital

In these days of some people knocking the NHS I would like to express my ‘heartfelt’ thanks for the wonderful treatment I received recently. On Monday (2/6) lunch time I suffered a couple of fainting attacks at home and my wife rang 999. The ambulance arrived promptly within 5-10 minutes and decided I needed to be taken to A&E. At Chorley hospital I was thoroughly checked out and advised I needed to stay overnight and put on a heart monitor. I was therefore moved to Medical Assessment ward and the monitor detected a heart pause. The consultant therefore said I would need to be fitted with a pacemaker and he would do this on Thursday (5/6) in Royal Preston. I was monitored in Coronary Care ward until I was transferred by ambulance to Royal Preston Cath Lab early Thursday morning for the operation to fit the pacemaker. I was back in Chorley Coronary Care by early evening and discharged on Friday (6/6) morning. All the time I was in hospital I was treated excellently with care, dignity, friendliness, efficiency, humour and professionalism by each and everyone I came into contact with: doctors, nurses, ambulance personnel, porters, X-ray staff, cleaners et al. I could not have wished for better care and attention from every single member of staff. I even enjoyed the food! In these days when we all, myself included, find it easy to ‘moan and whinge’ I felt I should try and redress the balance and give credit where it is due. This was my first stay in hospital for 40 years, since I had my appendix removed as a twenty something, and my experience is that we still have a NHS to be proud of. Yes, I know that perhaps it is not always as rosy as just described, but let’s just appreciate what we have in this country/area.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you very much for your feedback. It's extremely pleasing to hear of the high standard of care you received and that staff of all disciplines contributed to you having such a positive experience. Please be assured that your comments have been shared with the staff in the relevant departments.

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Response from Chorley & South Ribble Hospital

Thank you very much for your feedback. It's extremely pleasing to hear of your positive experience and to learn that staff of all disciplines contributed to that. Please be assured that your comments have been shared with staff in the relevant departments.

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