"No community follow up"

About: William Harvey Hospital

My elderly mother was discharged to a care home (not a nursing home) after surgery at this hospital on her broken femur in May. Despite phone calls to the hospital the care home staff received no input from the hospital physios. The home was expecting guidance on helping my mother get on her feet again. As a result, my mother, who has dementia, is now unable to stand up and has to be helped to move from chair to wheelchair etc. she has to be turned in bed at night. Before her fall my mother was very mobile. Why do expensive surgery then fail miserably to support the recovery of a patient in the community? The hospital has to discharge the patient as soon as possible but this policy will fail if WH doesn't ensure community support is in place. On another point, has WH given up responding to comments?

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback, and I am sorry to read about the concerns you have raised about your mothers care. The responsibility for physiotherapy in the community including into care homes is community services. I would be happy to follow this through for you to make sure that we had made a referral to the community service. My email address is Julie.pearce1@nhs.net

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