"My wife's treatment in Arrowe Park Hospital"

About: Arrowe Park Hospital / Urology

(as a carer),

Her clinical care is excellent but the nursing care takes much to be desired eg poor food (she won't eat it).

She now wishes to return home albeit in a fragile state but is loved so much by a husband who has cared for her so long.

Doctors have prevented her exercising her right to be released by using a mental assessment which means they think she cannot decide for herself. As her husband I know she is absent minded. That woman is broken - let her home before she dies inside.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Wirral University Teaching Hospital NHS Foundation Trust

We are very sorry to hear about the experience you and your wife have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right.

We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened and where her care was managed.

If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

Response from Arrowe Park Hospital

We are very sorry to hear about the experience you have had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened and where her care was managed. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

  • {{helpful}} of {{total()}} people think this response is helpful