"Pre-assessment unit, VHK"

About: Victoria Hospital / Trauma & orthopaedics

(as a staff member posting for a carer/relative),

I would like to praise the nurses in the pre-assessment unit at VHK for the excellent care that my dad received when he attended his pre-assessment for his replacement hip operation.

My dad become unwell and passed out so required extra care. Lorraine was so kind and went the extra mile to have my dads needs addressed. It was so reassuring for my dad and my family to witness such a professional and patience centred excellent level of care.

We are also grateful to the Ward 10 Doctor - Anwar who attended to my dad in the unit and then in the ward after his op. They all contributed to making my very nervous dad prior to his op a lot less anxious and stressed.

We cannot thank them all enough.

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Responses

Response from Heather Knox, Director, Acute Services, NHS Fife

Dear John/Susan Thank you so much for taking the time to post this positive feedback for our staff. I will be sure to pass it on and staff are always really encouraged when patients and relatives take the time to let them know they have done a good job and made a difference. Can I take this opportunity to wish your father a good recovery.

Heather Knox: Director of Acute Services.

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Response from John Wilson, Chief Executive, NHS Fife

picture of John Wilson

Dear "JohnSusan"

I was sorry to hear that your father became unwell while attending for pre assessment recently. I hope is is now recovering from his operation.

Thank you for your kind comments about members of staff, these are very much appreciated. Thanks for taking time to get in touch.

Best wishes,

John Wilson

Chief Executive NHS Fife.

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