"operation cancelled"

About: Medway Maritime Hospital

Have received a call at.4.10 this afternoon that my operation for tomorrow has been cancelled due to a faulty air con unit in the operating theatre. I was due to have my leg amputated above the knee( a life changing operation) I have made 5 phone calls to various department managers of which only one returned my calls. I have had to mentally build myself up for this operation and to be told at the last minute it is cancelled I fell totally let down by the trust!

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Responses

Response from Medway Maritime Hospital

Many thanks for the feedback. Can I firstly apologise for the cancellation, it was completely unavoidable. I know that following your discussion with the matron on the day of surgery you were happy that your concerns were listened to and addressed. If you would like to discuss this further please give me a call; Sara Songhurst, Head of Nursing Surgery 07939 036033 / email sara.songhurst@medway.nhs.uk

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