"The visit was okay. Though not the best."

About: East Surrey Hospital

I was seen fairly quickly, within 30 minutes of my appointment. The visit concluded with what I was there for which is an appointment for surgery. My only complaint was that my decision to get my fibroadenoma removed was massively discouraged by the doctor or nurse who I was seeing. I am a university student and visited an NHS hospital in Lincoln and was encouraged to get my lump removed (to my relief as it is not something I really want). However this hospital has a very different policy and it seemed the lady I was seeing was going to do everything she could to discourage me to have surgery. I felt as though she didnt think I knew what I was doing and kept insisting I leave it and just come back for yearly scans. I understand that she was informing me, but I felt as though she was trying to scare me away from the idea of surgery and was criticizing the practicies of Lincolns hospital (which I had a far better experience with), as they gave me a core biopsy, which I wanted anyway for peace of mind, but she made a point that their hospital wouldnt have even given me a core biopsy. She was friendly enough, I just found like I had to justify why I wanted the fibroadenoma removed and made me feel as though to book me in for surgery would be an inconvenience to them. I was about to say "don't worry I will get it removed in Lincoln instead" when she let up and said she will put me in for the surgery. However went on to remind me that if I decide against it I can be booked in for yearly scans (which would be unecessary hassle) as though a last ditch attempt to change my mind. I would get the fibroadenoma removed in Lincoln as they are much more willing and considerate of my choices, however that would interfere with my university course and also I would like my family along side me when I have it done. Overall an ok visit, but just a reminder that decisions of patients should not be swayed for the convenience of the hospital. And I hope my visit for the surgery is somewhat more compassionate.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Barbara Bray, Chief of Surgery, Surrey and Sussex Healthcare NHS Trust

Dear Natalie

I am sorry that you were unhappy following your visit to our Breast Unit. Our consultants follow national best practice guidance and would be sure to offer surgery whenever it is necessary.

The decision not to operate to remove a fibroadenoma which is an innocent breast lump is always based on balancing the benefit to the patient against the effects of surgery (scars, discomfort, anaesthetic etc). If you felt that you did not have the outcome you wished and would like to understand it better we would be please to arrange for you to be seen again.

Please can you ring the hospital on 01737 768511 and ask to speak to Ms Waheed's secretary.

  • {{helpful}} of {{total()}} people think this response is helpful

Response from East Surrey Hospital

I am sorry that you were unhappy following your visit to our Breast Unit. Our consultants follow national best practice guidance and would be sure to offer surgery whenever it is necessary. The decision not to operate to remove a fibroadenoma which is an innocent breast lump is always based on balancing the benefit to the patient against the effects of surgery (scars, discomfort, anaesthetic etc). If you felt that you did not have the outcome you wished and would like to understand it better we would be please to arrange for you to be seen again. Please can you ring the hospital on 01737 768511 and ask to speak to Ms Waheed's secretary

  • {{helpful}} of {{total()}} people think this response is helpful