"The care I recieved was delivered safely and..."

About: Burnley Hospitals

I was admitted on to the Gynaecology and Breast Care ward for an operation in June. The ward is situated in a new building and is bright, modern and clean. I was made to feel welcome by the nursing team and all my initial questions were answered proficient. I was seen by various professionals prior to my operation including the Consultant and the Anaesthetist, the later both explained thoroughly the procedure that would be undertaken in theatre. Throughout my stay of four days I always felt that I was in safe hands and involved in any decision making around my care. As in all hospitals a nurse call bell was positioned within my reach and when pressed a nurse appeared quickly to assist me.. Throughout my stay I was encouraged to aid my own recovery in a careful and measured way. Any problems I encountered were dealt with efficiently with support being given by all grades of staff. This ward delivers a very high standard of care in a professional and effective manner. Any woman reading this prior to admission can rest assured they will receive a very high standard of care from all members of the team on this ward. On my discharge I was giving all the information I needed and also the ward telephone number to call if I had any difficulties .Therefore on discharge I felt safe and supported. I feel privileged to have been a patient on this ward. As a retired registered nurse I like to think I have high professional standards this team went beyond my expectations, hospital managers please take note.

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Responses

Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust

Dear Mrs Eatough

Many thanks for your feedback on your experience of our Gynaecology service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and are very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you we would really value this so that we can try to make it like this for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

Once again many thanks for taking the time to get in touch

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Response from Burnley Hospitals

Many thanks for your feedback on your experience, and thank-you for taking the time to do so. I will make sure your appreciation are passed onto the team. We are very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you we would really value this so that we can try to make it like this for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

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