"Complete lack of ethos"

I would be interested to know what ethos Good Hope Hospital has? It appears to me as a visiting grandparent on two occasions over two years that it excludes care and welfare! Why are the nurses apparently so unhappy to be there? No-one smiles, no-one goes about their professional duties in an encouraging or pleasant way? Do they feel underpaid or undervalued? They certainly don't appear to be overly busy! Comparing Good Hope to the hospital where I had my children or to the Hospital where my late brother was Head of Faculty in Canada, it wouldn't even get on the chart. The whole ambience of the place is dismal and does little to encourage anxious parents - test results are delayed extensively with no reason provided and when my granddaughter was in the special care unit she was monitored by her father?! Bring back the hospitals of the seventies when every possible measure was taken by caring concerned and committed staff to bring healthy babies into the world and ensure parents were calm relaxed and best able to cope with the complexities of post natal care.