"Good and bad MRI experience"

About: National Hospital for Neurology & Neurosurgery, Queen Square

(as the patient),

Had an MRI of the brain in Queen Square Imaging Centre (as an NHS patient) in the private patients imaging centre for the National Hospital for Neurology & Neurosurgery in Queen Square.

Really nice welcome and lovely radiographers who set the scan up and did the scan.

However, I felt one member of staff that took me out of the scanner was very different. Rude and abrupt.

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Responses

Response from National Hospital for Neurology & Neurosurgery, Queen Square

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of Imaging at the National Hospital for Neurology and Neurosurgery, UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3448 3237 so that we can look into your concerns.