"Very unhappy with appointment booking"

About: The Royal Liverpool University Hospital / Diabetic medicine

(as the patient),

At my last diabetic review appointment on January at Liverpool Royal Hospital I booked for my next visit for mid summer.

Before the date I received a letter stating my appointment on a date unknown to me had been cancelled and a further appointment not made. In the same envelope was letter giving me an appointment for the end of the year.

I rang the appointment line - 0151 706 5555- at 8. 30 am to sort out what was happening.

I was informed that my original appointment booked in January had been cancelled and moved to the date they cancelled, I had not been notified of this original change of date. The replacement appointment they gave in late summer had now been cancelled and I had been given the next available date, towards the end of the year.

At no point was there any apology or explanation of why the above had happened.

I am not very happy with the way this situation has been handled.

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Responses

Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are sorry to hear that you have not had a good experience with your appointments. We would to speak to you so we can find out more and help you. Can you please get in touch with us? If you would like to contact he PALs Team, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.