"not very much to be honest."

What I liked

not very much to be honest.

What could be improved

patient care on MAU was net very good. my mother was admitted in jan 08 with a chest infection. she was nearly ninety, had suffered a stroke 25 years ago and lost her speech and had very little mobility, she needed help with all her hygeine needs, also she could'nt ask for things if she needed them. also she was neutropenic and no side ward was available, so she was put in an office, which was'nt very clean. i live in wales and one night, after being at the hospital 24 houirs a day for three days, i left my mum at 10-30 at night to travel home for clean clothes and a shower, promising to return early next morning, only to find she had wet the bed, because no-one had asked if she needed the toilet, as i had instructed them to do. she had never done this before and was mortified. i took her home that day and sadly she passed away one week later. Duty of care seems to be lacking, which is a shame because it is a modern bright hospital, which needs a big shake-up.

Anything else?

i have written already to complain, my brother who is next of kin for my mum signed a form consenting me to make a complaint, and i still have'nt heard from the trust.