"Great care from Epsom Elective Orthopaedic Centre"

About: South West London Elective Orthopaedic Centre / Trauma and orthopaedics

(as the patient),

Just home from a total hip replacement and I have nothing but praise for the whole EOC experience. Right from scheduling to discharge, everything was highly efficient but also highly human. Information before admission included a DVD, which gives a preview of what to expect, as well as demonstrating exercises. Staff at all stages & in all areas were kind, efficient & friendly - pre-op assessment, pre-theatre, theatre, PACU & the ward, physio and discharge.

I was on Oaks, but have no reason to think the other ward wasn't just as good. The building itself is clean, bright and airy and although everyone is fanatical about infection control, the whole place just smells clean & fresh without that typical 'hospital' smell.

The suite I was in was a really bright, spacious room for four. We were all very pleasantly surprised by the quality of the food: each day we chose from an extensive a la carte menu and food was hot, tasty and decent portions. ALL staff (clinicians, cleaning, catering) were chatty, friendly & helpful and they all seemed happy to help patients, and each other. There was none of that "That's not my job" attitude. The EOC seems a great place to work - there was lots of laughter and the staff really seem to get on well, which makes for a lovely atmosphere.

I'm so, so impressed and so very grateful to all the staff involved in my care. I knew EOC was world class in terms of surgery, but it is also world-class in terms of staff, environment and care. HUGE thanks to everyone at Epsom EOC - & congratulations on a superb service.

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