"Exemplary Care"

About: The Tunbridge Wells Hospital

I would like to say a big “Thank you” to the staff, nurses and doctors at the Tunbridge Wells at Pembury Hospital. My 9 year old son recently suffered a broken wrist and the care that he received through all parts of the hospital from the initial A &E visit, through to his return and treatment in the fracture clinic, was exemplary. Everyone was clearly working hard, but remained polite and helpful at all times. This was my son’s first experience of visiting hospital and it was surely a good one. Wonderful to report that the people of West Kent are in such good hands.

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Response from The Tunbridge Wells Hospital

Thank you for taking the time to leave feedback on your recent visit to the Accident and Emergency Department at Tunbridge Wells Hospital. We were sorry to learn of your son's injury and hope he is making a good recovery. However, we were delighted to read your kind comments about the service he received and that he had such a positive experience whilst in our care. We have taken this opportunity to share your comments with the teams involved. Kind regards, The PALS Team.

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