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Grateful patient

Story from nhs.uk

"Grateful patient"

I was only admitted as an emergency, for a short while.i can't praise the staff enough for their kindness and the way they explained things and the respect they showed me, I am 74 years old, and the accident unit that night was very busy, but the staff had time to keep me informed, they had already worked a long shift, but still the were all so kind to me, I asked one lovely nurse for a glass of water, she came back with a cup of tea and a sandwich! The cubicle I was in was spotlessly clean, and the medical assessment ward was too, the staff there were also kind and helpful, they explained every thing to me,I would like to thank them all, the people of Blackburn and surrounding areas are fortunate to have such a hospital, I hope the staff ar aware of the respect and esteem they are held in.

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Responses

Response from Wendy Stobbs, Patient Experience Manager, East Lancashire Hospitals NHS Trust 9 years ago
Wendy Stobbs
Patient Experience Manager,
East Lancashire Hospitals NHS Trust

Submitted on 08/07/2014 at 16:15
Published on Care Opinion at 16:42

Dear Anonymous

Many thanks for your feedback on your experience of our Emergency Department, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and are very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you we would really value this so that we can try to make it like this for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

Once again many thanks for commenting and hope you're recovering well

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Response from Blackburn Hospitals 9 years ago
Blackburn Hospitals

Submitted on 11/07/2014 at 15:23
Published on nhs.uk on 12/07/2014 at 04:00

Many thanks for your feedback on your experience, and thank-you for taking the time to do so. I will make sure your appreciation are passed onto the team. We are very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this a good visit for you we would really value this so that we can try to make it like this for every patient throughout our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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