"F ward, cataract removal"

About: Ormskirk & District General Hospital

I cannot thank the nursing staff and the surgeon for a painless and fantastic job carried out to remove my cataract. I was told everything from the nursing staff what would be happening and who I will see. I cannot fault them at all. My only concern was that a lady on the desk on F ward, was quite rude to me when I asked if I would receive drops for my eye before going home, she asked If I had been discharged? I answered no and then met with a very rude answer of ' well you wont get anything till you are discharged' In a manner that was not called for, also the same person was very rude to an elderly gentleman in the waiting room who had trouble walking, this lady pulled faces behind this gentleman's back which was not called for.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Ormskirk & District General Hospital

Thank you for your kind comments about the surgery you received at Ormskirk hospital which will be passed to the department concerned. We will make sure your other comments are acted upon too.