"Crisis Resolution Team - Becklin Centre, Leeds"

About: Leeds and York Partnership NHS Foundation Trust / Crisis resolution

(as the patient),

My depression has worsened recently and I have been told by my CPN to ring the Crisis Team if I need support. I phoned the team several nights ago and was greeted by a nurse who kept telling me that the computers were not working, going off from my call to chat to someone else, and who advised me to take a tablet and try to get some sleep. This despite the fact that I was feeling suicidal. I felt as if I was getting nowhere. Later that evening, feeling worse, I tried ringing the Crisis Team again and spoke to another member of staff. I felt as if my needs, again, were not taken seriously. Despite the fact that I told this person I felt flat and could not function, and I felt very depressed, they sounded to be eating on the other end of the phone, sounded disinterested and bored with me, and I vowed I would never waste my time ringing this team again. There are a few good nurses on this team, but it feels like half of them just want to fob you off and can't be bothered to take your concerns seriously. The service I have had from this team has really gone downhill and I have completely lost confidence in using them.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Leeds and York NHS Partnership NHS Foundation Trust

Please accept our sincere apologies for not responding to you sooner. This was unfortunately down to an internal communication error. Please rest assured we will be back in touch with you in the very near future.