"Unhappy with daughter's care at A & E"

About: Stepping Hill Hospital / Accident and emergency

(as a parent/guardian),

My daughter received a crushing bite injury to her thumb from a horse, this injury cut the skin.

The nurse on shouting her name after X-ray asked how she could help. I explained my daughter had had an X-ray because a horse had bitten her. She proceeded to look at X-ray for all of 2 seconds asked if my daughter could bend her finger and touch her little finger, which she could with a lot of difficulty. Then told her it would be fine in ten days.

At no point was wound cleaned or a tetanus injection mentioned, which I find disgusting. This was an animal bite which had broken the skin.

I will be taking my daughter to her own gp for advice.

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Responses

Response from Cath Marsland, Head of Risk and Patient and Customer Services, Stockport NHS Foundation Trust

I am sorry to read of your experience if you would like to contact the Patient and Customer Services Team we can investigate further.

PCS 0161 419 5678

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Response from Stepping Hill Hospital

Thank you for your feedback. I am sorry to read of your experience and hope your daughter is recovering well from her injury. Please contact the Patient and Customer Services department so that we can investigate. We will share our findings with you. You can email PCS@stockport.nhs.uk or speak to a senior case officer by telephoning 0161 419 5678. Kieren Done Complaints and Customer Service Team Manager

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