"How long"

About: Torbay Hospital

Please can you help me my daughter has been waiting for a op on her foot and ankle she should have come into hospital jan2014 but due to problems on her safely it was not done I know it is a big op where they have to get things in but since it was put back for a later date we are still waiting and not heard a thing I don't think this is your way of handle items like this making people wait a long time walking around and in great pain hope you can help

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Response from PALS Dept, Torbay and South Devon NHS Foundation Trust

We are very sorry to hear about your experience and that the standard of your care fell below that which we strive to provide. We would like the opportunity to discuss your experience with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issues you have raised.

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