"Excellent care but bad physical environment"

About: Parkside Hospital

I received amazing care from the staff at Parkside. The nurses are the best in the business as is the rest of the staff. The food is also delicious. This hospital would get a 5 star rating from me however beware there is no air con in many of the patient rooms. Do not go there for elective surgery when it is hot - the heat in the patient rooms is unbearable and there are not even enough fans to go around. The conditions were almost inhumane given the heat. Also, the plumbing is not good so if you take a shower do not endeavor to do this without assistance, the water coming out of the taps is either scalding or freezing. So, good staff, good food, but physical conditions were borderline disgusting in my opinion.

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Responses

Response from Parkside Hospital

Thank you so much for taking the time to provide us with feedback. We are committed to providing the best possible patient experience and your comments are a really important way of helping us to achieve this. We are delighted that you rated our nurses as the best in the business and our food as delicious. We would like to reassure you that we are carrying out room refurbishments and we are fitting air con as standard in every room. We have just completed major refurbishment works on our third floor and are planning to refurbish the rest of the rooms on the first and second floor in the near future and all the patient rooms at Parkside will be fully air conditioned. We are striving to improve patient comfort as soon as is possible. We look forward to welcoming you back to Parkside should we be in a position to help you in the future. Best wishes for a continued recovery from all at Parkside Hospital.

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