"Understaffed, Lack of Contact, Overall Poor..."

My son broke his humerus. Most the nursing staff don't talk to you they talk at you. I found the hospital to be very disorganised and not for the first time either. Nurses told me they were very busy but when walking past the nursing station on Seaside ward they were all sat reading the Argos catalogue. My son just escaped going to theatre after we were both rudely woken up by nursing staff and told me to help in getting him prepped. We had only had a couple of hours sleep, apologies if we were not quite with it. Then a consultant said theatre would be the wrong option as the x-rays didn't give a clear view and we would be waiting about an hour. 3 hours later a nurse comes to speak my son and I about the x-ray and told us "it will hurt a lot" my son shakes his head to which the nurse replies in an abrupt manner "Don't shake your head when I haven't finished speaking" Throughout our wait we were told many times it is likely he will be having an operation. 5.5 hours later my sons gets his x-ray. 3 hours after the x-ray he was discharged. A letter will be in the post with the clinic time which will in a weeks time. 2 days later a phone call after reviewing his humerus again they still wasn't happy and requested he comes for a hanging cast, in my opinion a child shouldn't be discharged unless the consultant is happy with the x-ray the first time! No letter arrived so I contacted the hospital put on hold somebody picks up pressing buttons hears my voice and hangs up. 3 times this happened. From start to finish the service was poor probably due to lack of staff, the moral was very low with staff and overall contact during and after treatment was poor. Blackburn really needs to follow in Burnley's footsteps. I'm sure not everybody will agree but from my personal opinion as both hospitals have been used regularly unfortunately over the past 2 years I don't have a good word with regards to Blackburn whatsoever.

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Response from Blackburn Hospitals

Thank you for sharing your feedback with us. We are very sorry that your son's recent experience with us wasn't what you expected, we always strive to deliver safe, personal & effective care. If you would like to discuss your concerns with us further please contact our Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns.

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