"Excellent service following an emergency admission..."

About: Royal Stoke University Hospital

My treatment in A & E was speedy and well co-ordinated. The staff were friendly, informative and well organised and their prompt actions ensured my survival. On transfer to AMU, the staff attended to my every need and again were efficient, friendly and polite. The last few days of my stay on ward 233 were spent in a comfortable room and the staff could not be faulted. The quality of the staff in the fracture clinic, XRay dept., plaster room and echocardiography dept. made my stay at the hospital far more pleasant than I would have imagined. I have nothing but praise for the staff and efficiency of this hospital and wish to thank all for their wonderful work. K. Nixon.

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Response from Trust HQ

Dear Mr Nixon We are delighted that you have rated your experience at UHNS’ emergency department as ‘5 star’. We strive to deliver excellent care at all times and it is pleasing to hear that the care you received was well co-ordinated and delivered by well organised and friendly staff. Many thanks for your positive feedback. Alison Hopwood Deputy Matron Accident & Emergency department University Hospital of North Staffordshire NHS Trust

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