"Miscarrying first child, left to bleed&cry in a&e"

About: Queen Elizabeth The Queen Mother Hospital

I drove myself to a and e as I was miscarrying my first child at 11 weeks pregnant. I tried ringing the Early Pregnancy Unit twice but nobody answered at 1pm on Thursday. I then rang my midwife and the maternity ward both of which said go to a&e and they will rush you in for a scan. I live 10 minutes down the road. Spoke to the receptionist who asked my symptoms (I said pain and bleeding it's soaking through my clothes) she who took my details and told me to sit. I sat in this waiting room, on my own, sobbing my heart out, bleeding, losing my first baby. I sat there for an hour. Watching other people go in. Getting more and more upset every time my name wasn't called. My sister and husband arrived with underwear and clothes for me from their work places in Canterbury and both ended up kicking off at the receptionist for leaving me out there like that. She said there was a queue and my case was not seen as urgent. In total I was there 7 hours but sent home to bleed with pain killers. I have to go back for a scan to make sure I have passed it all in 2 days. Overall, Very unfriendly, very unsupportive, full of attitude. This was my first pregnancy. And this was not the experience I was hoping for and the staff did not make it any easier. My midwife was nicer via text than any of the staff in hospital. When I fall pregnant again and go into labour I will not be having my baby here and will make the drive to William Harvey as it is a much nicer, friendlier hospital. My dad died from bowel cancer 2 years ago, this hospital was disgusting to him then. My sister had her baby here and has an horrific story to tell. And so do many of my friends who have had babies here. I am making a formal complaint and so is my sister.

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for feeding back, I am very sorry to read about your experience which must have been distressing. I will ensure that the A&E team see your feedback, please do email me your details and I will ensure we investigate the issues you have raised. My email address is Julie.pearce1@nhs.net

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