"M.E."

About: NHS Fife

(as the patient),

It took almost one year to be diagnosed.

What was good about the ME/CFS service was that they always got back to me if I left a message and I could always make contact by email or phone. The care was excellent and I felt that they completely understood my situation.

There was flexibility regarding appointments and I received practical and valuable helping tools.

Improvements could be quicker referral and more frequent appointments.

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Responses

Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear "Sarah Louise F"

Thank you for taking the time to tell us a bit about your experience of the ME/CSF service. It sounds like you feel well supported by the service and have a level of confidence in the way in which the service is being delivered. Providing a range of contact methods, flexibility around appointments along with practical advice and support sounds like a recipe for success!

I will be delighted to share your feedback with the appropriate staff to make sure they know how much individuals value the approach being taken.

Thank you for taking the time to get in touch

Regards

Louise Ewing

Patient Relations Manager

NHS Fife

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