"I’ve never received such a flexible and helpful booking system"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Otter737 (as ),
My experience is with regards to hospital appointment through TRAQS. Whilst on holiday, an appointment came through for me to visit the Royal Derby Hospital. I phoned TRAQS from Thailand and explained that I would not be in time, and would need to change my appointment for one week later.
This wasn’t possible due to diary procedure/timing and I was advised to phone back one month later, again from Thailand, to cancel my appointment and rebook it for a convenient time.
I did this and it all worked out perfectly! I’ve never received such a flexible and helpful booking system from the NHS before and I’ve been very impressed with the service.