"I’ve never received such a flexible and helpful booking system"

About: Telford referral and quality service (TRAQS)

(as a service user),

My experience is with regards to hospital appointment through TRAQS. Whilst on holiday, an appointment came through for me to visit the Royal Derby Hospital. I phoned TRAQS from Thailand and explained that I would not be in time, and would need to change my appointment for one week later.

This wasn’t possible due to diary procedure/timing and I was advised to phone back one month later, again from Thailand, to cancel my appointment and rebook it for a convenient time.

I did this and it all worked out perfectly! I’ve never received such a flexible and helpful booking system from the NHS before and I’ve been very impressed with the service.

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Responses

Response from Jennie Moore, TRAQS Patient Advisor, RAQS, Telford and Wrekin CCG

Dear 'Otter737'

Thank you for your comments regarding your recent referral. We are pleased to note that you are impressed by the NHS TRAQS booking system.

Your positive feedback is much appreciated.

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