"Disappointing care at a worrying & upsetting time"

About: Royal Hampshire County Hospital

I was referred to the EPAU for a scan for possible ectopic pregnancy, the male sonographer was not experienced and was guided how to scan me with a colleague, I was in allot of discomfort from his handling of the probe which I did not experience at subsequent scans. My partner and I also found both of their comments somewhat condescending and not reassuring at a worrying time. I waited an hour when returning for a blood test to check my hormone levels, which is fair enough but had to call several times to the results from the consultant who was sketchy about the levels, seemed almost flippant and just told me to come back for a further one, the further one I waited over an hour whilst several nurses stood around reception chatting and laughing until I begged one to take the test for me, who kindly did and apologised. After much insistence I brought my next scan forward as I knew I had lost my baby naturally and just wanted to get confirmation all was Ok and get on with coping with the loss. The sonographer this time was very kind but didn't know why I was there when I arrived for my appointment. I have subsequently been referred to the fertility clinic but advised of the wait times. At nearly 40 I have zero confidence in the NHS helping me to conceive which is bitterly disappointing having been a high rate tax payer for 20 years. I have gone online and purchased the fertility drugs that I need and will look to register with Andover when we are expecting again. Also, parking after 0900 hrs either at maternity or main car park is pretty impossible and adds to the stress. I hope you have a happier outcome than we did, we know couples who had their babies at Winchester and rate it very highly. Unfortunately when referred for a mammogram on the ward upstairs in June last year I waited 4 hours and was literally forgotten about and sent to the wrong waiting area twice, I literally got biopsied just before the last consultant was leaving to go home, apparently who I was booked in to see was in Canada. This experience and now the more recent one has left me with very little confidence in this hospital.

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave your comments. I am sorry your experience did not meet the high standards of care and service we aim to provide. We would welcome the opportunity to discuss this with you further. Please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust Email: mary.edwards@hhft.nhs.uk

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