"The pre-op treatment was efficient ..."
About: Queen's Medical Centre Queen's Medical Centre Nottingham NG7 2UH
What I liked
The pre-op treatment was efficient and pleasant; post-op likewise.
What could be improved
I had to wait 19 weeks for a consultant appointment, and found it impossible to get an accurate idea of how long I would have to wait for the consultation. I would have valued some contact to confirm progress in the meantime, and to get reassurance of my existence in the system.
On the day of the operation I had to arrive at 07.30 and waited until mid-day before going to theatre. I understood I was 2nd in the queue, which was hard to comprehend, and eventually had to stay overnight. The waiting seemed endless and unnecessary with better pre-planning.
(receive is spelt wrongly!)