"The nurses on Simpson 2 ward are ..."

About: City Hospital campus

(as the patient),

What I liked

The nurses on Simpson 2 ward are fantastic i cannot fault the care i received in the 2 weeks i was on the ward.All of the staff worked really hard and worked well as a team.The ward was very clearly well managed and i think your all a credit to the NHS.

What could be improved

Its not nice being dragged out of bed at 7.30am to have the beds made especially when you have had no sleep all night and feeling very poorly.Toilets on the ward were filthy most of the time.

Anything else?

Drs need to listen to you more instead of just jumping ahead and showing more concern when the patient is very upset instead of just looking and walking off!!Its the nurses who need a large pay rise not Drs as its theses girls that do all the hard graft,they never get a single minute!

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Response from City Hospital campus

Dear Allison

Thank you very much for your comments. We are delighted to hear you were pleased with the treatment and care you received from the nursing staff on Simpson 2 ward. We will pass your positive feedback to the team concerned. However, your additional comments do cause concern. If you would like to discuss these issues further please call the Trust’s Complaints Team on 0115 924 9924 ext 62279.

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