"Got it sorted"

About: Southend Hospital

Had an eye problem and had been referred by the optician via the gp to the eye unit. For whatever reason, no appointment letter was received and day by day the eye was getting worse. I had been thinking about going to A&E but put it off as didn't feel it was an emergency and was still waiting for a letter. Eventually though something had to be done so I went there feeling pretty apprehensive and stressed about the whole thing. The staff were all helpful and I didn't have to wait too long maybe an hour or so until being referred straight away to the eye clinic. At the clinic, again although I didn't have an appointment I was seen in pretty quick time. The staff were quite laid back and friendly which put me at my ease and the problem was dealt with in no time as they ell knew what they were doing. I just wish I had gone sooner rather than endure days of pain and stress. Would not hesitate to go again if necessary and all staff were efficient and helpful.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise McIver, Patient Involvement Coordinator, Southend University Hospital NHS Foundation Trust

Dear Pavlova,

Thank you for your feedback and I am pleased to hear how positive your experience was in both the Eye Clinic and A&E.

It is great to hear positive comments regarding staff and also the waiting time, we are working hard to reduce the waiting so pleased to hear improvements have been made and your experience was such a success.

I will ensure all comments are passed to the departments and to staff and wish you continued good health for the future.

Regards,

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Southend Hospital

Thank you for your feedback and I am pleased to hear how positive your experience was in both the Eye Clinic and A&E. It is great to hear positive comments regarding staff and also the waiting time, we are working hard to reduce the waiting so pleased to hear improvements have been made and your experience was such a success. I will ensure all comments are passed to the departments and to staff and wish you continued good health for the future. Regards, Steve McEwen Patient Experience Lead

  • {{helpful}} of {{total()}} people think this response is helpful