"Excellent care"

About: Bristol Royal Infirmary

I was in A&E at the BRI and then two other wards (2 and 6) following a cycling accident and a head injury. The care of the nursing staff was exemplary: courteous, friendly, efficient, caring. The same was true of the auxiliary staff. Tea and coffee was brought round regularly; the food was really quite good. The wards were clean, if somewhat too warm (it was a week of hot weather). I would have preferred to have seen more of the doctors and to have been able to discuss my condition and its consequences with them. Nonetheless, I was doing well, and was really just under observation, and so perhaps I not a priority. I believe that the excellent care made a significant contribution to my feeling better and able to return home.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bristol Royal Infirmary

Thank you for your feedback - we are pleased that you had such a good experience at the BRI Emergency Department and have passed this on to the team.

  • {{helpful}} of {{total()}} people think this response is helpful