"Fantastic experience at children's emergency department"

About: Royal Derby Hospital / Paediatrics

(as a parent/guardian),

My son bumped his head badly at school and wanted me to get him checked out as he described some symptoms of concussion.

I took him to CED where we were seen quickly and my son was seen by Gareth in a red uniform. He is absolutely excellent with children and reassured us all was well whilst explaining what I should watch for.

A fantastic patient experience delivered by someone who is confident and capable.

Whilst I hope we never need to return for anything if we do I would be delighted for our family to be looked after by Gareth.

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Responses

Response from Patient Experience Team, Patient Experience Team, Derby Hospitals NHS Foundation Trust

Many thanks for providing us with such kind comments regarding your recent visit with your son to our Children's Emergency Department (CED) at the Royal Derby Hospital (RDH). Our staff try hard to provide all our patients with a high quality of care and I was very pleased to hear that you felt this aim had been achieved on this occasion. I will ensure that this feedback is shared with the staff in our CED as I am sure they also will be most appreciative,

Many thanks once again for taking the time the provide us with this important feedback of your experience and may I also take this opportunity to wish you and your family best wishers for the future.

Kind regards,

Deborah Furness, member of the Patient Experience Team for Derby Hospitals NHS Foundation Trust

Response from Royal Derby Hospital

Many thanks for your comments regarding your positive experience your son received recently in the Children's Emergency Department at Derby Teaching Hospitals NHS Foundation Trust. It is always nice to receive these comments and we will share these with the relevant staff involved. May we thank you once again for these kind comments and wish you and your son all the very best for the future. Kind regards The Patient Experience Team

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