"Non-emergency medical transport"
About: Arriva Transport Solutions Limited Arriva Transport Solutions Limited SR3 3XP www.arriva.co.uk
Posted by Julsy3 (as ),
This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them. They said…
This lady would like to make everyone aware of the difficulties that she experienced when trying to book ambulance transport through Arriva in order for her husband to attend a medical outpatient’s appointment.
She had to go through the recorded process twice before she managed to get through to someone who could help her make the booking. She kept being told that she had come through on the ‘wrong option’.
Her concerns are:
It took over 20 minutes to successfully make the booking.
The line was busy with her call and so prevented other people using the service.
Cost to her in phone calls with regard to the length of the call.
The difficulty she encountered listening to the recorded message, trying to choose the right option.
Why did dental treatment come up as an option before cancer or diabetic services?