"Communication and Consent, Dignity and Respect"

About: Sandwell General Hospital

(as a volunteer/advocate),

I have not been provided with the communication I need as a deaf sign language user. No one is asking my consent to treat me and I have no details about why I am in hospital and what my illness is.

I feel very frightened about this.

I know that my visitors have informed the ward staff that I require a sign language interpreter and visual aids to communicate but nothing has been provided. The doctors cannot ask me how I am feeling, I cannot tell the doctor what I am feeling.

There should be a Communication Folder on every ward but no one has used this.

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Responses

Response from Sandwell General Hospital

Thank you for your feedback. I am sorry that your communication needs are not being properly addressed. We want to help so please can you send your details to our Patient Advice and Liaison Services via swb-tr.pals@nhs.net so that they can help you get the support your need. Rachel Barlow, Chief Operating Officer

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