"I was only in hospital on this ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

I was only in hospital on this occasion for a hernia operation but as it was a full abdominal I was kept in ward 12 overnight. Once a bed had been allocated I was kept informed about the procedures and times. Before and after the operation nurses and doctors were helpful and cheerful and I always felt comfortable about being there.

What could be improved

Getting information about bed allocation for ward 12 was a little difficult and we were left not knowing what was happening for several hours. A quick update now and then would help but at the same time it is realised that there may have been nothing to say to us. An indication that we were not forgotten would help.

Anything else?

I am grateful to the surgeons and nursing staff who were involved in the operation which has left little scarring. I am special grateful to the anaesthetist who made me feel so comfortable before and during the preparation.

Story from NHS Choices

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Response from The Princess Royal Hospital

Dear Mr Cook

Thank you for providing comments about our services. We aim to provide high quality services for all of our patients, and we are pleased to hear that your experience mainly matched up to our aspirations.

Thank you for your specific feedback about being kept up to date about plans for your bed allocation. We are always grateful for the feedback that we receive from patients and carers as this helps us to improve the services we provide.

Since this site is anonymous your contact details are not shared with us. However, if any members of our staff (or the whole team!) were particularly deserving of thanks or recognition then you can nominate them for the Chairman's Award (see www.sath.nhs.uk/about/awards.asp for more details).

More information about how to make comments, compliments and complaints about our services can be found on our website at www.sath.nhs.uk

Thanks again for taking the time to comment on our services.

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