"Rude and unhelpful staff. poor communication"

About: Scunthorpe General Hospital

I had an appointment at the antenatal centre at scunthorpe hospital on 02/07/14. I attempted to call on the monday to change my appointment. At first the staff were happy to do so, then suddenly told me my existing appointment was the only one I could have. I managed to work around my work commitments and arrived for my appointment only to be told that my appointment was at a different time to what the staff had written in my green book, and also the time given to me when making the appointment, when I put it into my calendar. The staff were rude and dismissive, telling me that they would' squeeze me in' at some point.i was not offered apologies or an explanation. As I write,i have been waiting an hour and 25 minutes, with no indication of how much longer my wait will be.

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Responses

Response from Scunthorpe General Hospital

Please can I offer our apologies - we are looking into the reasons why the clinic was running late and why your appointment time was incorrect. We will also remind staff of the importance of communicating effectively. If you'd like to speak to someone about this, please can you call our patient advice and liaison service on 01724 290132. Many thanks Sarah Mainprize

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