"on addmission my father was treated ..."

About: Peterborough District Hospital

(as a relative),

What I liked

on addmission my father was treated immedeitley and then put on the ward(z1) then was moved into side room because of an infection on visiting my father after he was placed in the side room i was shocked to find the room dirty my father left alone for log periods of time (during two hours of visiting he was not checked at all the alarm bell push was out of his reach hanging on the wall) on second vist my farther needed the toilet i managed to get him onto comode then told a nurse so she could see to him i came back 25minutes later and nobody had even been to see to him it seems when you are ederly you are no longer allowed any dignity and put in a side room to be ignored ,my mother and sister even had to change his bed clothes and gown because they were dirty i am very sorry to have to be writing this but my dad has worked all his life ,had no hand outs ever but in his time of need i feel he has been let down .

What could be improved

cleanliness ,the same piece of rubbish was in the corner of his room for 2 days,more frequent checks on patients in side rooms ,more information as to there condition and just a little more care and kindness to frighted elderly patients

Anything else?

i do realise that nurses do a hard job and long hours but these people need looking after ;again i am sorry to be writing this .

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Responses

Response from Peterborough District Hospital

The Trust takes the experiences of patients and visitors to our hospitals very seriously and we aim to provide a safe, caring and effective service. However, we do recognise there are occasions when an experience may not have met the expectations of our patients or visitors and we are keen to understand how we cam make things better.

To help us continually improve our services for current and future patients and visitors we need feedback and are happy to look into any matter where a patient or visitor is disappointed with the service they received.

This feedback has been forwarded to the relevant department to look into in further detail. Please contact our Patient Advice and Liaison Service (PALS) on 01733 875847 or email pals@pbh-tr.nhs.uk who will provide help and advice regarding any issue.

Thank you for visiting NHS Choices.

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