"Management (mis) of waiting list and ignored by..."

About: Wythenshawe Hospital

My husband first saw the consultant in June 2013. After various scans he was referred on 4 February 2014 for a vascular radiology procedure. Wythenshawe Hospital apparently placed him on the waiting list on 3 March. We still do not have a date. I was told in an email from PALS that the hospital had rung and left a message for him to have a pre-op on 13 May. As he did not respond the appointment was given to someone else. I pointed out that we do not have an answer phone so how was it possible for them to leave a message, and asked why they had not posted a letter (it says a letter will be sent on the hospital website). PALS have not replied to this. So, unbeknown to us, he was taken off the list. Our doctor has chased the hospital and we are now told it will be at the end of July. PALS at Wythenshawe hospital are ignoring my requests for information explaining why he was then put to the back of the queue. Why is it impossible for the waiting list team to send out an expected date when they receive the referral. This is now 54 weeks since my husband first saw his consultant, 21 weeks since he agreed to the procedure and 17 weeks since he was added to the list. We have not received an acknowledgement or response to our last four emails to PALS. And, as of today 2July 2014 we still do not have a date. The 18 week pathway is a joke. Compared to other hospitals we have visited in the last 12 months, Stepping Hill, Macclesfield and Tameside, where communication and treatment have been excellent, I would rate Wythenshawe 0 out of 5 for their communication skills. Treatment at Wythenshawe has always been good. It's getting to the treatment that seems to be the problem. My husband has been suffering with substantial physical pain, and this waiting list saga is not helping.

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. We are sorry to hear of your husband’s experience. We understand that one of our Patient Experience Managers has been in touch with you and is working to resolve your concerns. We would like to assure you that your husband was not put to the back of the queue as a result of him not attending for his pre-op assessment. As you are aware there is a long waiting list for the vascular radiology procedure that your husband needs and patients are given a date for their procedure in chronologic order. Your concerns have now been raised as a formal complaint and these will be dealt with in due course. Kind regards The Patient Experience Team

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